New Zealand Herald Glucina ‘ponygate’ interview

Press Council upholds nine complaints

On July 3, 2015 the Press Council released its decision on the nine complaints against the New Zealand Herald, concerning the Rachel Glucina article PM and the ponytail: Waitress speaks.

Here is a summary of the decision. The full decision can be found at

On April 23, 2015 the New Zealand Herald published, front-page and online, an article about Amanda Bailey and the controversy over her reaction to the Prime Minister, John Key, when he persistently pulled her ponytail at the café where she worked as a waitress.
The Press Council has upheld the substance of the complaints. This is a brief outline; for the full Press Council decision, in two parts, please see

Lisa Finlay, Bronwyn Hayward, Leanne Hermosilla, Josh Hetherington, Rob Stowell, Jasmine Taylor, Giovanni Tiso, Daniel Webster and Julia Woodhall complained that the article breached several Press Council Principles. Key concerns were 

  • the Herald columnist, Rachel Glucina, had misrepresented as PR rather than newsgathering the basis on which she was conducting the interview that led to the article (subterfuge);
  • the columnist’s and her brother’s connections with the café owners and the columnist’s connection with John Key were not disclosed (conflict of interest);
  • there was no clear consent from Ms Bailey concerning publication in the Herald
  • the Herald failed to contact Ms Bailey after it became apparent there were concerns about the article prior to publication, dealing only with the café owners;

In short the complaints stated the Herald had failed to act transparently and in good faith with Ms Bailey and had breached professional standards.

In response the Herald, in brief

  • denied any subterfuge;
  • said if Ms Bailey had been told the interview was for a PR exercise, she had not been told it by the Herald;
  • advised the Herald had spoken to the café owners in the early evening and while they said they had thought the article was for all media, they “were comfortable with the fact that they would appear in the paper the following day.” They were and remained the Herald’s intermediary with Ms Bailey, and were supplied with their (and her) quotes so that all could see what would be published the following day.
  • maintained all quotes were correct and in context.

The Press Council cannot rule out the possibility of a genuine misunderstanding in the first instance about the nature of Ms Glucina’s approach and of the article she proposed to write. However once the interview was taking place, the onus was on Ms Glucina as a professional media person to make the position completely clear to all parties, particularly to Ms Bailey, with whom she had had no previous contact, who was in a vulnerable position, and whose interests could well have been in conflict with those of the café owners. Ms Glucina, and the Herald in the later dealings, could not delegate to the café owners the obligation to ensure Ms Bailey understood the nature of the proposed article in consenting to the interview. The Herald did not act professionally and with fairness towards Ms Bailey.

The Council also finds a breach of the Conflict Principle in that the Herald did not disclose Ms Glucina’s relationship with the management of the café.

The Press Council is concerned with maintaining the press in accordance with the highest professional standards. In its view, the NZ Herald in respect of the Glucina article has fallen sadly short of those standards.

Press Council members considering the complaint were Sir John Hansen, Liz Brown, Chris Darlow, Jenny Farrell, Sandy Gill, Marie Shroff, Vernon Small, Stephen Stewart and Mark Stevens.

John Roughan took no part in the consideration of this complaint.